Refund policy

Putchi accepts exchange, return, or store credit requests for eligible item(s) within 5 days of delivery, subject to the following conditions.

Non-Exchangeable / Non-Returnable Products
The following products are not eligible for return, exchange, or store credit:
• Dresses
• Intimate wear (Hipster Panty, Bump Support, Boy Shorts, Bras)
• Health & nutrition products
• All baby muslin cloths
• All white baby clothing and essentials, including but not limited to:
- Muslins
- Thottil
- Thottil Net
- Onesies
- Rompers
- And similar items

• All tags, labels, and packaging must be intact

• Damaged
• Altered
• Missing tags
• Used or washed

• All items purchased during a sale or with a promotional discount are considered final sale and are not eligible for returns, exchanges, or refunds.
• Additionally, customized, personalized, and made-to-order items cannot be returned or exchanged.

• Refunds are issued as store credit only and will be processed within 7 days of us receiving your returned item. The store credit is valid for 3 months from the date of purchase and can be applied to any future order.
• Please note, we do not provide cash refunds, bank transfers, or credit/debit card reversals.

• Shipping charges, customs duties, and taxes (if applicable) are non-refundable.

• We accept exchanges if an item is defective, damaged, or if you received the wrong product. Exchange requests must be made within 5 days of receiving your order.
• If you need a different size, we can arrange an exchange, subject to stock availability.
• Once your exchange is processed, the replacement product will be delivered within 7-10 business days.
• Please note that customers are responsible for the cost of shipping the item back to us for an exchange.

•  Fast Shipping: We dispatch most orders within one business day. Delivery can be expected within 2–10 business days, depending on your location.
• Possible Delays: Due to new tax regime policies in several countries, some shipments may experience delays during origin clearance.
• Country-Specific Impact: Shipping timelines may vary based on your country’s customs regulations.
• Clearance Fee: Customers may be required to pay customs clearance/duty fees as per local government regulations before delivery.
• Address Change: Customers can raise a request to update the delivery address within 2 hours of placing the order on the same day. Requests after this timeframe may not be accommodated.

• Please email our customer support team at support@theputchi.com within 5 days of receiving your order to initiate a return or exchange. Include your order details and the reason for the return.
• Our team will review your request and provide instructions on how to proceed. Once approved, you will be responsible for shipping the product back to us at the address provided.
• After we inspect the returned item, we will process your store credit or exchange.

• If a returned item does not pass our quality check, we reserve the right to reject the return or exchange request.
• Putchi is not responsible for any loss or damage that occurs during return shipping, so we highly recommend using a trackable service.
• Please note that we cannot fulfill any requests for customization or size alterations.