Customer Support
Santra Cotton Eka Baby Carrier
Front, hip, and back carrying positions.
Innovative ‘Magic Seat’ opens by itself to support your baby during the first year.
Crossable straps and removable chest/back clip for a sleek, personalised carry.
Soft, gentle padding for your newborn with foldable neck support pad.
100% natural fibres - breathable, and ideal for all climates.
#happytogether guaranteed (or your money back!)
0-1 years (3-10kg)
Machine Washable
Breastfeeding friendly
ASTM certified safe
What makes Eka special?
Absolutely easy to use
Eka is our easiest to use and simplest buckle baby carrier so far, making newborn wearing accessible to all.
Especially designed for newborns
The fabric choice, soft and gentle padding, PFA sleeve cover, foldable neck support, and magic seat design, were all thoughtfully planned to make the best newborn carrier.
No adjustments
The magic seat opens up to support your baby during their first year, with no additional parts or adjustments. This is a time when your baby grows rapidly, changing from month to month, and they want to be held, a lot!
- Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.
- All orders would be dispatched within 2 working days of order placement.
- Products that are mentioned as ‘MADE TO ORDER’ will take around 7 working days to get dispatched.
- The normal delivery time is 4 – 7 days from the date of dispatch.
- The shipment tracking details will be sent to your mail along with the name and contact of the delivery partner.
- Tracking details would be updated roughly within 24 hours from dispatch.
- In case of any delay in delivery by the courier partner, the management is not liable but we will help you track down your package.
• All Soulslings ® Baby Carriers are eligible for a return/exchange within 10 days of delivery. After 10 days, customers can resell the carrier by listing it on the website as a ‘Relove’ product.
• Please do note that return/exchange shipping charges of 200 rupees will be applicable for returns & exchanges.
• Products not eligible for return/exchange: Seconds Baby Carriers, Lumbar Support, Drool Pads, Soft Toys, Baby Shoes, Storage Bags, Tote Bags, Hoods and Gift Cards.
• If you receive a defective/wrong product, it is eligible for exchange.
• Refund to your source account will be processed in 5-7 business days, after the carrier is received at our facility and inspected.
• Reverse pick-up is subject to the availability of the service in your area pin-code. Our delivery partner will attempt pick-up twice, failing which, return shipment will be your responsibility.
• Relove and Rescue products are not eligible for return.
• COD charges, if applicable, is non-refundable.
RETURN/EXCHANGE FAQs:
How can I cancel my order?
Placed an order by mistake? WhatsApp us 9148086007 right away to cancel it. If your package has not yet been shipped, we will be able to cancel it. If it has been shipped, our return policy applies.
• I want to return my order, how do I go about it?We’re sorry to hear that! Here’s how we process returns:
o You must raise a return request within 10 days of receiving your Soulslings® Baby Carrier.
o Items must be packed in their original box and in their original condition, unwashed with the labels, instructional manual and dust bag intact.
o Raise a return/exchange request by emailing us at hello@soulslings with “Return/Exchange order no. xxxxxx” as the subject.
o Our team will schedule a pick-up in 3-5 days. Your refund will be processed after the product reaches our facility and is inspected.
o Refunds to your source account are processed in 5-7 business days.
What about if I placed my order with COD?
• For COD orders the refund will be processed to your source account in 5-7 business days after the product reaches our facility and is inspected.
• Please note: The cash on delivery fee is not refundable and will not reflect in the refunded amount.
• I have received wrong products/damaged products/products with manufacturing defects. What do I do?
• Raise an exchange request within 24 hours of receiving your Soulslings® product by emailing us at hello@soulslings with “Exchange order no. xxxxxx” as the subject. You will have to send us:
1) Your Order ID
2) A photo/video of the product and the problem area, if applicable
3) A brief description of the issue
• Our team will arrange a reverse pick up and send out a new fresh product
• Please note: Items must be packed in their original box and in their original condition, unwashed with the labels,instructional manual and dust bag intact.
