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The PutchiThe PutchiThe Putchi

To help you with Return or Exchange the order.

 Before that, please read our policies 


There is no exchange or return on discounted products or the ones purchased on sale.


  • We take Customer Satisfaction seriously
  • We do not accept refund on any products sold
  • Our products sold can be exchanged for replacements only.


  • If you are not satisfied with what you received, Returns will be accepted within 10 days from the date of delivery
  • Kindly send email to orders@theputchi.com.


  • If you are not entirely satisfied with your order (in terms of size, manufacturing defects, color issue), and would want a replacement we will replace them with different item(s) on eligible orders.
  • The items you are returning must be unwashed, unused with original clothing tags
  • Replacements for your orders will be processed once the original items are received and pass the quality checks and are approved for Replacement.
  • Keeping hygiene as priority, Innerwear products such as Panties & Bra are not eligible for return.
  • Return of undergarment is acceptable in case you have received an item with incorrect color, size, or with product quality issues such as mis-stitched, torn, with holes, etc.
  • The items you are returning must be unused, unwashed, with original product tags intact.


  • The shipping cost of the original purchase will not be refunded.
  • The customer bears the return & replacement shipping fee.
  • The Putchi will bear the shipping cost of return in case you receive an item with incorrect color, size, or with product quality issues. 
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